Effective date: 28 September 2026

Alphatex Chemicals respects the privacy of its website visitors, customers, suppliers and business contacts.

This Privacy Policy explains what information we may collect through www.alphatexchemicals.com, why we use it, when it may be shared and what choices may be available to you.

1. Who We Are

Alphatex Chemicals is a Karachi-based supplier of textile chemicals and process-support solutions.

Business address:
B-40 S.I.T.E., Near AGP Pharma, Karachi, Pakistan

Telephone: +92 300 828 2259

Email: [email protected]

Website: www.alphatexchemicals.com

2. Information We May Collect

Information you provide

When you contact us or submit a website form, we may collect:

  • Your name
  • Company or organization name
  • Job title or department
  • Telephone or mobile number
  • Email address
  • Business address
  • City or service location
  • Product requirements
  • Fabric or substrate information
  • Process and machinery details
  • Technical problems or requested outcomes
  • Requested quantities
  • Delivery requirements
  • Messages, documents and attachments
  • Communication preferences
  • Information submitted when requesting a quotation, product recommendation, TDS or SDS

Please do not submit unnecessary sensitive personal information through the website.

Information collected automatically

When you visit the website, our hosting, security or analytics systems may collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Approximate location
  • Referring page
  • Pages visited
  • Date and time of access
  • Time spent on pages
  • Click and navigation information
  • Form and website errors
  • Security and diagnostic information

Information from other sources

We may receive business contact information through:

  • Telephone calls
  • Email correspondence
  • WhatsApp or other messaging services
  • Trade contacts and referrals
  • Exhibitions and industry events
  • Publicly available business directories
  • Existing customers, suppliers or commercial representatives

3. How We Use Information

We may use collected information to:

  • Respond to enquiries
  • Prepare quotations
  • Recommend potentially suitable products
  • Arrange technical discussions or trials
  • Process and administer orders
  • Coordinate delivery and payment
  • Provide TDS, SDS or other requested documentation
  • Maintain customer and supplier records
  • Provide after-sales and technical support
  • Improve our products, website and customer service
  • Understand website usage
  • Protect the website and our systems
  • Prevent misuse, fraud or security threats
  • Maintain accounting, tax and commercial records
  • Exercise or defend legal rights
  • Comply with applicable legal and regulatory obligations
  • Send relevant business communications where permitted

Submitting an enquiry does not guarantee that we will recommend, quote or supply a product.

4. Legal and Business Grounds for Processing

Depending on the circumstances, we may process information because:

  • You have requested information or a quotation
  • Processing is necessary to take steps toward or perform a commercial agreement
  • We have a legitimate business need to respond, maintain records, improve services or protect our operations
  • We need to comply with a legal or regulatory requirement
  • You have provided consent where consent is required

Where we rely on consent, you may withdraw it for future processing by contacting us. Withdrawal does not affect processing already completed lawfully.

5. Cookies and Similar Technologies

The website may use cookies and similar technologies to:

  • Enable basic website functions
  • Remember preferences
  • Improve performance
  • Measure visitor activity
  • Detect security threats
  • Support embedded maps, videos, forms or messaging tools

Cookies may be placed by Alphatex Chemicals or by service providers used for hosting, analytics, security, maps or embedded content.

You can adjust cookie permissions through your browser settings. Blocking some cookies may affect website functionality.

If a cookie-consent banner is used, your available choices should be presented through that banner.

6. Analytics

We may use website analytics to understand:

  • Which pages are visited
  • How visitors reach the website
  • Which devices and browsers are used
  • Whether pages or forms are functioning correctly
  • Which content is useful to potential customers

Analytics information is used to improve website performance, navigation and content. Where reasonably possible, we use aggregated information rather than directly identifying individual visitors.

7. How We May Share Information

We may share information with parties that help us operate our business, including:

  • Website hosting and maintenance providers
  • Email and communication providers
  • CRM and enquiry-management providers
  • Analytics and security providers
  • Delivery, courier and logistics companies
  • Banks, payment providers and financial advisers
  • Accountants, auditors, insurers and legal advisers
  • Technical consultants and laboratories
  • Authorized employees, representatives or distributors
  • Government, regulatory or law-enforcement authorities where required
  • Parties involved in a business restructuring, merger, acquisition or asset transfer

We do not sell personal information as a commercial product.

Service providers should receive only the information reasonably necessary to perform their assigned services.

8. WhatsApp, Email and Third-Party Communications

If you contact Alphatex Chemicals through WhatsApp, email, a map service or another third-party platform, that provider may process your information according to its own privacy policy.

Do not send confidential formulas, passwords, financial credentials or unnecessary sensitive information through unsecured communication channels.

9. International Data Processing

Some website, hosting, analytics, email or communication providers may operate outside Pakistan or process information in other countries.

Where this occurs, information may be subject to the laws and security practices of the country in which it is processed. We take reasonable steps to use reputable providers and appropriate safeguards.

10. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including:

  • Responding to enquiries
  • Managing customer and supplier relationships
  • Fulfilling commercial agreements
  • Maintaining technical and quality records
  • Meeting tax, accounting and regulatory requirements
  • Resolving disputes
  • Preventing fraud or misuse
  • Establishing or defending legal claims

Enquiries that do not result in business may be retained for a reasonable follow-up and recordkeeping period. Information may be kept longer where required by law or an ongoing dispute.

11. Data Security

We use reasonable administrative, technical and organizational measures intended to protect information against:

  • Unauthorized access
  • Accidental loss
  • Improper use
  • Unauthorized alteration
  • Unlawful disclosure
  • Destruction

However, no website, email service, messaging platform or internet transmission can be guaranteed completely secure. Users should exercise care when sending information electronically.

12. Your Choices and Requests

Subject to applicable law and appropriate identity verification, you may request that we:

  • Confirm whether we hold information about you
  • Provide access to your information
  • Correct inaccurate or incomplete information
  • Delete information that is no longer required
  • Restrict or object to certain processing
  • Stop sending marketing communications
  • Update your communication preferences

Some information may need to be retained for contractual, accounting, tax, safety, regulatory or legal purposes.

To make a privacy request, contact us using the details at the end of this Policy.

13. Marketing Communications

We may send relevant product, service or business updates to existing contacts and persons who have requested such information, where permitted.

You may ask us to stop promotional communications at any time by:

  • Using an unsubscribe option where provided
  • Replying with an unsubscribe request
  • Contacting us directly

You may still receive necessary messages relating to an enquiry, order, payment, delivery or existing business relationship.

14. Children’s Privacy

This website is intended for business and industrial users and is not directed toward children.

We do not knowingly collect personal information from children through the website. If you believe that a child has submitted personal information, please contact us so that the matter can be reviewed.

15. Third-Party Links

Our website may contain links to third-party websites and services. Alphatex Chemicals is not responsible for their privacy practices, security or content.

You should review the privacy policy of a third-party service before providing information to it.

16. Automated Decision-Making

We do not intend to make legally significant decisions about website visitors solely through automated processing.

Product recommendations and commercial decisions may involve review by Alphatex Chemicals personnel.

17. Business Transfers

If Alphatex Chemicals undergoes a restructuring, merger, acquisition, financing arrangement or transfer of business assets, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, service providers or legal obligations.

The revised Policy will be published on this page with an updated effective date.

19. Contact Us

For privacy questions, corrections or requests, contact:

Alphatex Chemicals
B-40 S.I.T.E., Near AGP Pharma, Karachi, Pakistan

Telephone: +92 300 828 2259

Email: [email protected]

Website: www.alphatexchemicals.com

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